USE MY CAB is one of the most reliable car rental service providers in Mumbai, offering affordable, safe, and comfortable cab hire for local and outstation travel. To ensure complete transparency and a smooth travel experience, we have clearly defined our Terms and Conditions for both customers and drivers.
This detailed guide will help you understand booking rules, pricing policies, payment guidelines, cancellation terms, responsibilities of passengers, and code of conduct for drivers. By booking a cab with USE MY CAB, you agree to follow these terms, ensuring a hassle-free journey for everyone.
Booking and Confirmation Policy – USE MY CAB Car Rental Terms in Mumbai
Learn about the booking process and confirmation guidelines when hiring a cab with USE MY CAB in Mumbai.
Booking a cab with USE MY CAB is simple and customer-friendly. To ensure a smooth travel experience, please note the following booking rules:
All bookings must be made through our official helpline 8881666075 or via email at info@usemycab.com.
Customers are required to share full details of the journey including pickup location, drop location, number of passengers, luggage requirements, and preferred vehicle type.
Advance booking is highly recommended for outstation travel and special occasions.
A minimum advance payment (non-refundable) may be required to confirm your booking.
Confirmation of booking will be sent via SMS, call, or email once details are verified.
For urgent or last-minute bookings, vehicle availability will depend on the time of request.
Pricing, Fare & Payment Policy – Taxi Booking Rules in Mumbai with USE MY CAB
Understand USE MY CAB’ transparent pricing, fare calculation, and payment methods for hassle-free cab hire in Mumbai.
We follow a clear and transparent pricing structure, so there are no hidden charges for customers.
Base Fare: Depends on the type of cab selected (Sedan, SUV, Luxury Cars, Tempo Traveller).
Minimum Charge: ?300 onwards for local trips within Mumbai.
Per Km Charges: Start from ?12/km for hatchbacks, ?14/km for sedans, ?16/km for SUVs, ?19/km for Innova Crysta, ?20/km for Hycross, and ?25/km for Fortuner/Luxury vehicles.
Toll, Parking & State Tax: To be borne by the customer and payable during the journey.
Night Charges: Applicable between 11:00 PM to 5:00 AM depending on trip type.
Payment Modes: UPI, Cash, Net Banking, Debit/Credit Card, Wallet Payments.
Full fare must be cleared at the end of the trip.
For outstation rentals, advance payment is mandatory.
Non-payment of dues may lead to legal action.
Cancellation & Refund Policy – USE MY CAB Car Hire Policy in Mumbai
Know USE MY CAB’ cancellation and refund policy to avoid last-minute issues during your cab hire in Mumbai.
We understand that travel plans may change, and therefore we have a flexible cancellation policy.
Cancellation before 24 hours of journey: 100% refund of booking amount.
Cancellation within 12–24 hours of journey: 50% refund.
Cancellation within 12 hours of journey: No refund.
No Show (Customer not available at pickup point): No refund.
In case USE MY CAB cancels the booking due to reasons like vehicle breakdown, full refund will be issued.
Refunds will be processed within 5-7 business days via the original payment method.
Customer Responsibilities & Travel Guidelines – Car Rental Service Mumbai
Learn about the rules and responsibilities of passengers when hiring a car rental service with USE MY CAB in Mumbai.
To ensure a safe and comfortable journey for everyone, passengers are required to follow certain travel guidelines:
Carry a valid ID proof during travel for security checks.
Ensure proper communication of pickup time & location to avoid delays.
Treat drivers with respect and avoid inappropriate behavior.
Smoking, alcohol, and illegal substances are strictly prohibited inside the vehicle.
Any damage caused to the cab’s interior/exterior by the passenger will be chargeable.
Passengers are responsible for their personal belongings. USE MY CAB will not be liable for lost items.
Children must always be accompanied by adults.
Driver Code of Conduct & Safety Rules – Cab Hire Policy with USE MY CAB Mumbai
USE MY CAB drivers follow strict safety rules and professional conduct to provide reliable and secure car rental service in Mumbai.
At USE MY CAB, we not only care about customer comfort but also maintain high driver professionalism standards:
All drivers are verified, licensed, and background-checked.
Drivers are instructed to follow traffic rules, speed limits, and road safety measures.
They must maintain polite behavior and assist passengers with luggage.
Drivers are not allowed to consume alcohol or drugs before or during duty.
USE MY CAB ensures GPS-enabled vehicles for safe and trackable travel.
Emergency helpline numbers are provided in case of any issue during travel.
